Shipping policy

How long will it take to receive my order?

  • The shipping time is dependent on the method chosen.
  • Domestic order shipping average is 10 days at the latest 15 business days.
  • International orders shipping average 5 days at the latest 7 business days.
  • These shipping times are estimates, not guarantees, and do not include the production time
  • Each order has a tracking number that enables the monitoring of packages.
  • If you have any questions, you can also always contact our customer service at daydreaminapparelshop@gmail.com.

Does Daydream'in Apparel ship worldwide?

  • Yes, Daydream'in Apparel ships internationally.
  • However, some countries and regions have blocked or restricted international shipping.

How are logistics costs calculated?

  • Logistics costs depend on the delivery address and the weight of the items.
  • When orders are placed, Daydream'in Apparel’s system will calculate the shipping fee based on the shipping method chosen.

What if I have yet to receive my package after 20 days?

The following are the three main reasons packages are not delivered:

  • Missed calls from the courier;
  • Incorrect contact number provided at purchase;
  • Incorrect shipping address provided at purchase.

If the delivery failed for any of these reasons, please contact us at daydreaminapparelshop@gmail.com with:

  • the correct contact number/address;
  • the available times for re-delivery.

Delays might also occur due to events outside of Daydream'in Apparel’s control, such as:

  • Flight cancellations;
  • National holidays;
  • Striking workers.

What if my package is lost or damaged?

  • Send photos of the damage to customer service at daydreaminapparel@gmail.com within 7 days of receiving the package.
  • If the freight company loses your package, we will arrange re-shipping as soon as possible.

What happens if my package wasn't delivered, but the tracking states that it was?

  • If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, Daydream'in Apparel will not cover the cost of reshipping or refunding the order.
  • There may be cases where the delivery was made, but the package was left in an unexpected location at the customer's address.
  • Customers should reach out to the carrier and inquire if any additional details were left by the delivery person.
  • If you are unable to locate the package, you will need to place a new manual order to have it reshipped.
  • We're not yet able to assist with filing claims with shipping carriers, but we hope to do so in the future.